Privacy Policy
Privacy Policy
Last Updated: 09/06/2026
1. Introduction
Welcome to GoVital.eu (“Website”), operated by Vital-trgovina d.o.o. (“we”, “our”, “us”).
We are committed to protecting your privacy and handling your personal data in accordance with the European Union General Data Protection Regulation (GDPR) and applicable Croatian data protection laws.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our Website, place an order, subscribe to our newsletter, or otherwise interact with us.
2. Data Controller
The data controller responsible for processing your personal data is:
Vital-trgovina d.o.o.
Ujevićeva 15
10000 Zagreb
Croatia
VAT ID: HR13289380897
Email: service@vital.hr
3. Personal Data We Collect
Depending on how you use our Website, we may collect the following categories of personal data:
Information You Provide Directly
- Name
- Billing address
- Shipping address
- Email address
- Telephone number
- Order details
- Newsletter subscription information
- Any information you provide through contact forms or customer service communications
Information Collected Automatically
When you visit our Website, certain information may be collected automatically, including:
- IP address
- Browser type and version
- Device information
- Operating system
- Website usage information
- Referring websites
- Pages visited and actions performed
This information may be collected through cookies and similar technologies.
4. Purposes and Legal Bases for Processing
We process personal data for the following purposes:
Order Processing
To process and deliver your orders, manage payments, and provide customer support.
Legal Basis: Performance of a contract.
Account Management
To manage your customer account and provide requested services.
Legal Basis: Performance of a contract.
Customer Service
To respond to inquiries and provide assistance.
Legal Basis: Legitimate interest and/or performance of a contract.
Newsletter and Marketing Communications
To send newsletters, promotional offers, and product information when you have provided consent.
Legal Basis: Consent.
You may withdraw your consent at any time by using the unsubscribe link in our emails or by contacting us.
Website Analytics and Improvement
To understand how visitors use our Website and improve our services.
Legal Basis: Consent (where required by applicable law).
Legal Compliance
To comply with legal obligations, tax regulations, accounting requirements, and consumer protection laws.
Legal Basis: Legal obligation.
5. Payments
Payments made through our Website are processed by trusted third-party payment providers, including:
- Credit card payment processors
- PayPal
We do not store complete payment card information on our servers.
Payment providers process personal data in accordance with their own privacy policies and applicable legal requirements.
6. Newsletter Services
If you subscribe to our newsletter, your email address and subscription preferences will be processed through our email marketing system (Mailster).
Newsletter communications are sent only with your consent and may contain information about products, promotions, and company news.
You can unsubscribe at any time.
7. Analytics and Advertising
We use the following services to understand Website usage and improve our marketing activities:
Google Analytics 4 (GA4)
Google Analytics helps us analyze Website traffic and visitor behavior.
Google Ads
Google Ads may use cookies and tracking technologies to measure advertising performance and provide personalized advertising.
Meta Pixel
Meta Pixel helps us measure the effectiveness of advertising campaigns on Facebook and Instagram and improve our marketing activities.
Where required by law, these technologies are activated only after you provide consent through our cookie banner.
8. Cookies
Our Website uses cookies and similar technologies to:
- Ensure proper Website functionality
- Remember user preferences
- Analyze Website traffic
- Measure advertising performance
- Improve user experience
You can manage cookie preferences through our cookie consent tool and your browser settings.
For more information, please refer to our Cookie Policy.
9. Sharing of Personal Data
We may share personal data with trusted service providers necessary for operating our business, including:
- Payment processors
- Shipping and delivery providers
- Website hosting providers
- Analytics providers
- Marketing service providers
- IT and security service providers
We do not sell personal data to third parties.
10. International Data Transfers
Some of our service providers may process personal data outside the European Economic Area (EEA).
Where such transfers occur, we ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission or other lawful transfer mechanisms.
11. Data Retention
We retain personal data only for as long as necessary for the purposes described in this Privacy Policy, including:
- Order and accounting records as required by applicable tax and accounting laws
- Customer service records as reasonably necessary
- Marketing data until consent is withdrawn or no longer required
When personal data is no longer necessary, it will be securely deleted or anonymized.
12. Your Rights Under GDPR
Subject to applicable law, you have the right to:
- Access your personal data
- Correct inaccurate personal data
- Request deletion of personal data
- Restrict processing
- Object to processing
- Withdraw consent at any time
- Request data portability
- Lodge a complaint with a competent supervisory authority
To exercise any of these rights, please contact us at:
13. Data Security
We implement appropriate technical and organizational measures designed to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure.
14. Third-Party Links
Our Website may contain links to third-party websites.
We are not responsible for the privacy practices or content of external websites. We encourage you to review their privacy policies before providing personal information.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect legal, technical, or business developments.
Any changes will be posted on this page together with the updated revision date.
16. Contact Us
If you have any questions regarding this Privacy Policy or our processing of personal data, please contact:
Vital-trgovina d.o.o.
Ujevićeva 15
10000 Zagreb
Croatia
Email: service@vital.hr