Terms and Conditions

Terms and Conditions

This website is owned and operated by Vital Trgovina d.o.o. (hereinafter “Vital”) By using this website you accept this Terms and Conditions in full. If you disagree with these terms and conditions or any part of these terms and conditions, you must not use this website. Please review our Privacy & Cookies Policy, which also govern your use of GoVital.eu website.

Conditions of Use

You must not use this website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.

You must not use this website to copy, store, host, transmit, send, use, publish or distribute any material which consists of any spyware, virus, worm, rootkit or other malicious computer software.

You must not use this website to transmit or send unsolicited commercial communications.

You must not use this website for any purposes related to marketing without “Vital” express written consent. You may view, download and print pages, pictures and video material from the website for your own personal use only.

Your Account

“Vital” reserves the right to restrict access to areas of this website, or the entire website, at our discretion.

If “Vital” provides you with a user ID and password to enable you to access restricted areas of this website or other content or services, you must ensure that the user ID and password are kept confidential.

“Vital” may disable your user ID and password in “Vital” sole discretion without notice or explanation.

User content

In these terms and conditions, “user content” means any material that you submit to this website, for whatever purpose.

You grant to “Vital” a worldwide, irrevocable, non-exclusive, royalty-free license to use, reproduce, adapt, publish, translate and distribute your user content in any existing or future media.

Your user content must not be illegal or unlawful, must not infringe any third party’s legal rights, and must not be capable of giving rise to legal action whether against you or “Vital” or a third party. You must not submit any user content to the website that is or has ever been the subject of any threatened or actual legal proceedings or other similar complaint.

“Vital” reserves the right to edit or remove any material submitted to this website, stored on our servers, hosted or published upon this website.

Product Information

Content on this site is not intended to substitute for advice given by a medical practitioner, pharmacist or other licensed healthcare professional. Contact your healthcare provider immediately if you suspect that you have a medical problem. Information and statements about products are not intended to be used to diagnose, treat, cure or prevent any disease or health condition. “Vital” accepts no liability for inaccuracies or misstatements about products by manufacturers or other third parties.

Our offers are subject to change without notice. We also reserve the right to make technical modifications and other changes as long as they are reasonable.

Ordering Products

By placing an order the customers makes a legally binding offer to contract. We will immediately confirm receipt of the customer’s order. Confirmation of receipt does not require us to accept the order. However, confirmation of receipt can be made together with the declaration of acceptance.

Pricing and Payment

The price of the products is the price stated in the website at the time we accept your order. All prices are inclusive of legally applicable VAT. In addition to the price, you will have to pay delivery charges as stated in the website at the time we accept your order. The amount of these charges varies according to the method of delivery and the delivery address you specify in your order.

Payment is made by credit card or PayPal at the time we accept your order. Refunds will generally be made by means of a credit to your original payment method.

Delivery and Avilability of Products

Delivery will be made to the delivery address which you specify in the check-out procedure. “Vital” can not be held responsible for products which are out stock or for any delays in delivery. If items that you order are out of stock, subject to a delay or have pricing, detail or description errors we will try to contact you at the email address you provided. If we cannot contact you in regards to our out of stock orders we will cancel these within 48 hours.

We aim to dispatch all orders within 2 working days, subject to credit clearance and address verification. Every effort shall be made to advise you of any delays as soon as possible.

If you do not take delivery of the products or supply adequate delivery instructions, we may cancel your order and retain the products. In this event, we will refund you the price of the products, but you will still be liable to pay any delivery charges.

If there is an error or any other delivery problem in respect of the products ordered, you must notify us in writing within 14 days after the delivery date. We will not be liable for any loss or damage if you fail to do this.

Cancellation Terms

You may cancel your order by notifying us in writing at any time within 14 days after your products have been delivered. The notification should state your order number and provide the reason for cancellation. The products should be returned in a reasonable condition and at your own expense. You must return the products to us at the address bellow.

You can no longer cancel your order once you have opened the product containers or used the products. However, your statutory rights concerning the quality of those products will be unaffected.

Customs (outside European Union)

When ordering products from “Vital” for delivery outside of the EU you may be subject to import duties and taxes. Any additional charges for customs clearance must be sustained by you. Customs policies vary from country to country. Contact your local customs office for further information.

Limitations of liability

“Vital” will not be responsible for losses that were not caused by any breach on our part, or any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure), or any indirect or consequential losses that were not foreseeable to both you and us when you commenced using our services
We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your legal right to have goods sent or services provided within a reasonable time or to receive a refund if goods or services ordered cannot be supplied within a reasonable time owing to a cause beyond our reasonable control.


We reserve the right to make changes to our website, policies, and terms and conditions. Revised terms and conditions will apply to the use of this website from the date of the publication of the revised terms and conditions on this website. Please check this page regularly to ensure you are familiar with the current version.

Applicable Law and Jurisdiction

These terms and conditions will be governed by and construed in accordance with Croatian Law and any disputes relating to these terms and conditions will be subject to the jurisdiction of the courts of Croatia.


Vital Trgovina is registered in the Trade Court Register in Zagreb, Croatia by Register Number MBS 08022149.

Details & Contact

The full name of “Vital” is Vital Trgovina d.o.o.
Vital Trgovina VAT number is HR13289380897
Vital Trgovina registered address is Tina Ujevica 15, 10000 Zagreb, Croatia

Return Address

Vital Trgovina
Albaharijeva 4
10000 Zagreb

You can contact us by email to service@goVital.eu or by “Contact Us” form on the right.

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